Privacy Policy
Last Updated: March 15, 2025
At Joyfulcodehub, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with our financial modeling education platform. We've written this in plain English because transparency shouldn't require a law degree.
Information We Collect
When you engage with our platform, we collect information that helps us provide better educational services. Here's what we gather and why:
Personal Information You Provide
- Contact details including your name, email address, and phone number when you register for programs
- Educational background and professional experience to customize your learning path
- Payment information processed securely through our payment partners
- Communication preferences and feedback you share with us
- Resume and portfolio materials when applying for advanced programs
Technical Information
Our systems automatically collect certain technical data to improve your experience and ensure platform security. This includes your IP address, browser type, device information, and how you navigate through our educational content.
How We Use Your Information
Your information serves specific purposes that directly benefit your educational experience. We don't sell your data to third parties or use it for unrelated marketing campaigns.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and communication | Contact details, learning progress | Contract performance |
| Platform improvement and security | Usage data, technical information | Legitimate interest |
| Payment processing | Billing information, transaction records | Contract performance |
| Educational support and guidance | Academic background, progress tracking | Contract performance |
Data Protection and Security
We take data security seriously, especially given the financial nature of our educational content. Our security measures include encryption, access controls, and regular security audits.
Our Security Measures
All sensitive data is encrypted both in transit and at rest using industry-standard protocols. We limit access to personal information to authorized personnel only, and all employees sign confidentiality agreements. Regular security assessments help us identify and address potential vulnerabilities before they become issues.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours of discovery. This notification will include what happened, what information was involved, and what steps we're taking to resolve the situation.
Your Rights and Choices
Under Philippine data protection laws and international privacy standards, you have several rights regarding your personal information. Here's how to exercise them:
Access Your Data
Request a copy of all personal information we hold about you, including how we collected it and how we're using it.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect in your student profile.
Data Portability
Receive your data in a structured, machine-readable format that you can transfer to another service provider.
Deletion Rights
Request deletion of your personal data, subject to legal and contractual obligations we may have.
How to Exercise Your Rights
Send us a written request via email to our support team. We'll respond within 30 days and may ask for identity verification to protect your privacy. Some requests may take longer if they're particularly complex, but we'll keep you informed throughout the process.
Data Sharing and Third Parties
We work with carefully selected partners to deliver our educational services effectively. Here's when and how we might share your information:
Educational Partners
Some courses involve collaboration with industry professionals or guest instructors. We may share relevant academic information with these partners, but only what's necessary for your educational experience.
Service Providers
- Payment processors for secure transaction handling
- Cloud hosting providers for platform infrastructure
- Email service providers for course communications
- Analytics providers to understand platform usage and improve services
All third-party providers sign data processing agreements and must meet our privacy and security standards.
International Data Transfers
Some of our service providers operate outside the Philippines. When we transfer your data internationally, we ensure adequate protection through approved safeguards like Standard Contractual Clauses or adequacy decisions.
Important: We never transfer your data to countries without adequate privacy protections. All international transfers include appropriate safeguards to maintain the security and confidentiality of your personal information.
Data Retention
We keep your personal information only as long as necessary for the purposes we collected it. Different types of information have different retention periods:
Student Records
Academic progress, course completions, and certificates are retained for seven years after course completion to support career development and verification requests.
Communication Records
Support conversations and educational communications are kept for three years to maintain service quality and resolve any future questions about your learning experience.
Financial Records
Payment information and transaction records are retained for the period required by Philippine accounting and tax laws, typically seven years from the transaction date.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our educational content.
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your login status during a session.
Analytics Cookies
We use analytics cookies to understand how visitors use our website, which pages are most helpful, and where people might be experiencing difficulties. This helps us improve our educational resources and user experience.
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies might affect website functionality and limit access to some features.
Children's Privacy
Our financial modeling programs are designed for adult learners and professionals. We don't knowingly collect personal information from individuals under 18 years of age. If we discover that we've inadvertently collected such information, we'll delete it immediately.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices or legal requirements. When we make material changes, we'll notify all active students via email at least 30 days before the changes take effect.
You can always find the most current version of our privacy policy on this page. The "Last Updated" date at the top shows when the most recent changes were made.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your personal information.
Address: Kasambahay Center, MH del Pilar Street, Basilica Compound, Batangas, 4200 Batangas, Philippines
Phone: +639457980587